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CUSTOMER CARE
Know your materials.
Care for the details.
Choose a material below. Follow your item’s own instructions first; ask us if its finish or care requirements are unclear.
MDF · Particle board · Melamine
Keep edges dry. Protect the surface.
Do not soak surfaces or apply steam. Confirm the exact finish before using polish, wax, or a chemical cleaner.
MDF, particle board, engineered wood, and melamine board appear in our product specifications. The core material and surface finish are different details; a wood-look finish does not by itself mean solid wood.
Explore a product in this material family: L-Shaped Reception Desk with LED Lighting, Lumbar Support & Transaction Counter for Retail. Confirm the material for your selected option.
Solid wood · Mixed construction
Protect from heat, water, and scratches.
Do not oil, wax, sand, or refinish a surface unless the instructions for that finish permit it.
Some products specify solid wood; others list wood or mixed wood-and-board construction. Check the materials for the exact item and option rather than relying only on its title.
Explore a product in this material family: Rectangular Conference Table with Cable Management, Dual-Tone & Lumbar Support. Confirm the material for your selected option.
Leather · PU · Fabric · Mesh
Identify the upholstery before cleaning.
Do not use leather conditioner on PU, fabric, or mesh by default. Confirm suitability before applying any cleaner or treatment.
Chair options may use genuine leather, PU or faux leather, fabric, or mesh. These are not interchangeable materials and may need different cleaning methods.
Explore a product in this material family: Comfortable High-density Mesh Office Chair with Adjustable Headrest, Recline Function, and Silent Wheels for Home and Office Use BGY-1011. Confirm the material for your selected option.
Metal frames · Chair bases
Keep coatings and mechanisms protected.
Do not use abrasive pads, metal polish, or lubricants without confirming suitability for the coating or mechanism.
Product specifications include metal frames and some chair configurations offer steel or aluminium bases. Surface coatings and hardware details vary by product.
Explore a product in this material family: Ergonomic Office Chair 19 in Wide with Lumbar Support for Executive Office. Confirm the material for your selected option.
Glass · Stone-look · Lacquer · Rattan
Confirm the finish before treating it.
Do not assume a surface can be sealed, polished, or cleaned with an acid-based product. Ask us if the material or finish is unclear.
Selected product records mention glass, marble, stone patterns, lacquer finishes, and rattan details. A marble or stone-look option is not proof of natural stone.
Explore a product in this material family: Oval Conference Table 47-94 in Wide (3.9-7.8 ft) for Meeting Room. Confirm the material for your selected option.
ASSEMBLY & SETUP
Inspect the item and packaging on arrival. Keep photos and packaging if anything is damaged or missing. Please report delivery issues promptly, preferably within 7 calendar days, as requested in the Shipping & Delivery Policy. This reporting request does not limit your rights under applicable law.
Compare the parts with the supplied list and follow the product-specific assembly sequence. Assembly requirements vary; do not assume every item arrives assembled.
Do not force a fitting or guess at missing instructions. For LED lighting, powered features, moving parts, and anti-tip hardware, use the instructions supplied for the exact product.
No. Check the material specification. Our records include both solid wood and engineered boards, and some products combine materials.
No. Furniture can combine a board core, a decorative finish, metal, and upholstery. Identify each surface and follow its specific instructions before using a cleaner.
Some source specifications use these labels, but they are not a store-wide certification. Ask us for the documentation applicable to your exact product if a grade or compliance requirement is important to your project.
Contact support@lurpes.com with your order number, product link, and selected size or finish. Include a clear photo of the part, surface, or assembly step you need help with.
No. Confirm whether the surface is natural stone, a composite, a printed pattern, or another finish before applying a stone cleaner, sealer, or polish.
PRODUCT-SPECIFIC HELP
Send the product link, selected option, order number if available, and a clear photo. We’ll help clarify the available product information.
