OUR APPROACH

Responsibility,
in the details.

Clear information. Considered choices.
Care beyond the first day.

Detail of a Lurpes desk surface and edge

PRACTICAL STEPS

Start with what you can know.

Furniture decisions involve materials, measurements, configurations, and delivery. We bring these practical details together so you can ask the right questions before ordering and find guidance when your furniture arrives.

Illustration of a furniture panel edge
Material illustration

MATERIAL INFORMATION

A finish is only
part of the story.

Our product records include solid wood, engineered boards, metal, and different upholstery options. Similar-looking finishes can have different underlying materials.

  • Check the specifications and selected option.
  • Wood-look does not automatically mean solid wood.
  • Marble-look does not automatically mean natural stone.
Explore Materials & Care

Ask for the information that matters to your project.

Some product records use material grade or environmental labels. These are not a store-wide certification. If a particular standard matters to your purchase, ask us for the documentation applicable to your exact product.

Lurpes executive desk in an office setting

CONSIDERED PURCHASING

Choose for the space
you actually use.

Measure the room, access route, and space needed for seating and movement. Confirm your preferred size, finish, configuration, and quantity before placing an order.

  • Review the dimensions of the exact option.
  • Ask about unclear product or configuration details.
  • For custom orders, confirm delivery timelines, shipping charges, and order terms during quotation.
Business & Custom Enquiries
Illustration of wood grain and a furniture edge
Material illustration

EVERYDAY CARE

Care starts with
the right instructions.

Different surfaces need different care. Use the instructions supplied for your item, and confirm the material before applying a cleaner or treatment.

  • Protect surfaces from spills, heat, and scratches.
  • Follow the product-specific assembly sequence.
  • If instructions or parts are unclear, contact us before proceeding.
Find Care Guidance

DELIVERY & AFTERCARE

Know what
happens next.

Review the applicable policies and keep your order details handy. For custom orders, use the delivery arrangements and terms confirmed in your quotation.

Before delivery

Check the delivery estimate and service type. Standard delivery is curbside or doorstep; confirm additional requirements before ordering.

Shipping & Delivery

When your order arrives

Inspect the item and packaging. Please report delivery issues promptly, preferably within 7 calendar days, with your order number and photos of the product, packaging, and labels. This reporting request does not limit your rights under applicable law.

Contact Support

Before a return

Check eligibility and contact us for approval and the correct return arrangements before sending anything back. Custom-made items are excluded from change-of-mind returns after shipment; cancellation before shipment is free. This does not remove remedies for defective, damaged, or incorrect goods or rights under applicable law.

Returns & Refunds

HERE TO HELP

A clearer choice starts
with a question.

Send the product link and the details you want to confirm.
For an existing purchase, include your order number.